Shipping Policy

CurePills247 supports healthcare product deliveries, prescription coordination, and partner-based order fulfillment through direct support and WhatsApp-assisted communication.

Order Processing

Orders are generally processed after confirmation through our support team, WhatsApp communication, or prescription verification where required. Processing timelines may vary depending on product availability and location.

Delivery Coverage

CurePills247 currently supports selected delivery zones directly and may also coordinate deliveries through third-party pharmacy partners, distributors, courier providers, or healthcare vendors.

Prescription Verification

Prescription medicines may require valid prescription verification before dispatch. Orders containing restricted or regulated medicines may be delayed or cancelled if required medical documents are not provided.

Estimated Delivery Time

Delivery timelines depend on the delivery location, product category, stock availability, partner vendor response time, weather conditions, logistics operations, and public holidays.

  • Local deliveries may take a few hours to 2 business days.
  • Outstation deliveries may take 3–7 business days or more.
  • Special healthcare or imported products may require additional processing time.

Shipping Charges

Shipping fees, handling charges, minimum order requirements, or delivery partner charges may apply depending on the order value, delivery location, urgency, and service type.

Delivery Attempts

Customers are requested to provide accurate delivery information, phone numbers, and availability details. Failed delivery attempts due to incorrect address, unavailable recipient, or unreachable contact numbers may result in delays or cancellation.

Third-Party Delivery Partners

Some deliveries may be fulfilled by external pharmacies, logistics companies, courier providers, or marketplace partners. Delivery timelines and service quality may vary depending on the partner network.

Order Tracking & Support

Customers may receive updates through WhatsApp, phone calls, SMS, or direct support communication where available. Tracking availability depends on the delivery partner handling the shipment.

Delayed or Unavailable Deliveries

CurePills247 is not liable for delays caused by natural disasters, transportation disruptions, strikes, government restrictions, technical issues, or events beyond operational control.

Damaged Packages

Customers should inspect the package at the time of delivery. Any damaged, opened, or tampered shipment should be reported immediately to the delivery personnel and our support team with proper photos and order details.

Customer Support

For shipping assistance, delivery updates, or order-related queries, users may contact the CurePills247 support team through WhatsApp, customer care numbers, or the contact page available on the website.