CurePills247 aims to ensure a smooth customer experience for healthcare products, wellness items, and partner services. Please review our return and refund guidelines carefully.
Returns are accepted only for eligible non-medical products that are unused, unopened, and in their original packaging condition. Requests must be raised within the eligible return period mentioned at the time of purchase.
Due to safety, hygiene, and pharmaceutical regulations, medicines, prescription drugs, medical devices, and healthcare consumables are generally non-returnable and non-refundable once delivered, except in the following situations:
Customers are responsible for uploading or sharing valid prescriptions where required. Orders placed using incorrect prescription information may not qualify for cancellation, refund, or replacement once processed.
Diagnostic test bookings and healthcare appointments are coordinated through partner labs and healthcare providers. Refund eligibility for cancelled bookings depends on the policies of the respective diagnostic or healthcare partner.
If you receive a damaged, defective, or incorrect product, please contact our support team within 24 hours of delivery with clear images, invoice details, and order information for review.
Approved refunds may be processed through the original payment method, bank transfer, wallet refund, or store credit depending on the transaction type. Refund timelines may vary based on payment providers and banking systems.
Orders may only be cancelled before processing or dispatch. Once an order has been confirmed with pharmacy partners, warehouses, or logistics providers, cancellation may not be possible.
Some products or offers may redirect users to external platforms, affiliate partners, or marketplace websites. Returns, replacements, and refunds for those purchases are governed by the policies of the respective platform.
For return, replacement, cancellation, or refund assistance, users may contact CurePills247 customer support through WhatsApp, phone support, or the contact form available on the website.